Peppol delivery status: what each OrdoGrid badge means

The Peppol badge on an invoice in OrdoGrid answers one question: did the Peppol network deliver the structured invoice to your customer's Peppol provider? Traité (processed) means yes. It does not mean that the customer has booked, approved or paid the invoice. While a badge shows the delivery is still under way, wait; when it shows a problem, act on it, and the right action is never a new invoice number.

This reference is for anyone who sends invoices or credit notes on Peppol from OrdoGrid, which requires a Belgian (BE) VAT number. It covers the badges, waiting times and evidence. Checks before sending are in Common Peppol invoice validation errors; retrying, emailing or crediting after a failure or a rejection in Fix a failed Peppol send or a rejected Peppol invoice; your customer's replies in Peppol invoice responses. The Peppol pages are in French in every interface language, so labels are quoted as on screen with a translation in brackets.

What each badge means and what to do

Credit notes sent on Peppol show the same badges. Received documents show Reçu (received) and are covered in Peppol invoice responses.

Traité

OrdoGrid's badge for a transmission that the network reported as delivered to the recipient's Peppol provider (its access point). It is transport evidence only: it does not prove that the recipient's software imported the invoice, and it is neither acceptance nor payment.

Where to find the status in OrdoGrid

Check one invoice now

1. In the sidebar, open Peppol, then the Outbox tab.
2. Find the row by Numéro (number) and read the badge in the Statut column.
3. Click Vérifier on that row. OrdoGrid asks its access point for the current status and confirms with Statut vérifié (status checked).
4. For customer responses, click Actualiser (refresh) at the top, which fetches newly received documents and responses. A banner such as 1 nouvelle réponse reçue (1 new response received) appears on the Récent and Inbox tabs, and the document lists them under Réponses reçues. Responses reach OrdoGrid only in Mode : Envoi + réception (send and receive).
5. For evidence, use the row's download icon (Télécharger) and choose XML or PDF, or select several rows to download a ZIP with an xml and a pdf folder.

You do not have to click anything for the badge to change. OrdoGrid processes status reports from its access point every minute and re-checks all open transmissions every three hours. Received documents and customer responses are also fetched every hour; Actualiser fetches them at once. These are processing intervals, not delivery guarantees.

How long delivery normally takes

FPS Finance says that most Peppol invoices arrive within minutes to a couple of hours, that the network does not guarantee real-time delivery, and that you should contact your software supplier when a delay exceeds one working day (Peppol FAQ).

What Traité proves, and what it does not

Peppol uses a four-corner model: you (corner 1), OrdoGrid's access point (corner 2), your customer's access point (corner 3) and your customer's software (corner 4). The two access points exchange the document over the Peppol AS4 transport profile. Traité reflects the step from corner 2 to corner 3. Four separate signals can follow one invoice:

OpenPeppol is phasing MLS in between July 2026 and early April 2027, after which every provider must send and receive it; by default only failures are reported (MLS specification). MLS replaces the older Message Level Response (MLR). An Invoice Response is optional in standard Peppol BIS, so many customers never send one (BIS Invoice Response 3.2).

If a customer says it never received an invoice marked Traité, the document reached its provider: give the customer the invoice number and the sending date and ask it to check with that provider. Contact OrdoGrid support if nothing turns up. Do not resend: Peppol cannot recognise duplicates (FPS Finance, specific FAQ, Q4).

What the law requires, what we recommend, what OrdoGrid does

Worked example 1: from Créé to paid

Atelier Nord BV, a joinery in Ghent, fits shelving for Studio Berg BV in Leuven. Both are VAT-registered and established in Belgium, and Atelier Nord uses Mode : Envoi + réception.

Until 4 November, Settlement shows €2,420.00 Outstanding, whatever the badge or the responses say. Only the bank credit, recorded with Record payment, settles the invoice. More in Follow up an invoice and record a partial payment.

Worked example 2: an unknown outcome

Drukkerij Peeters BV in Hasselt prints 2,500 brochures for Garage Martens NV in Genk: invoice F-2026-0131 of Wednesday 7 October 2026, 2,500 × €0.74 = €1,850.00 net, VAT 21% €388.50, total €2,238.50.

1. 16:45: after Sauvegarder & Envoyer, the results show Des erreurs sont survenues. (errors occurred) for Peppol, and the Outbox row shows Erreur. The bookkeeper takes a screenshot.
2. 16:50: Vérifier still shows Erreur.
3. 16:55: she clicks the globe icon in Factures (tooltip Envoyer à Peppol) once and confirms with Envoyer à Peppol. OrdoGrid refuses because the earlier transmission must first be reconciled: the first attempt may have reached the network.
4. She stops there: no new invoice, no email copy. She emails OrdoGrid support with the invoice number, the time, the screenshot and the badge.
5. Thursday 8 October, 09:00: the row shows Traité. The first attempt had reached the network after all. Had she created F-2026-0132, Garage Martens would have received the same €2,238.50 sale twice under two numbers.

Edge cases and common mistakes

Evidence to keep

• The transmitted XML and PDF, downloaded from the Outbox row.
• A dated screenshot of the badge, and of any message shown when sending.
• Customer responses listed under Réponses reçues.
• Your exchanges with the customer and with OrdoGrid support.
• For a delay or an unknown outcome, what support needs: company and VAT number, invoice number, customer and its VAT number, date and time sent, badge shown, and whether you retried.

Keep invoices and credit notes for 7 years from 1 January of the year after issue (VAT Code art. 60, as amended by the Law of 18 December 2025). OrdoGrid archives the files it transmits with their hashes, but it is not a legal archiving service: keep your own copy.

For API integrations: read the transmission state

With an API key that has the peppol:read scope, read the status per document type:

GET /api/v1/peppol/invoices/{invoice_id}/status
GET /api/v1/peppol/credit-notes/{credit_note_id}/status
GET /api/v1/peppol/documents?direction=outbound

The two /status endpoints return document_id (the invoice or credit note); status (pending until the access point accepts the document, then created, retry, processed, error, error_not_on_peppol, error_already_sent, canceled) with its lifecycle; transmitted, which becomes true once OrdoGrid's access point has accepted the document; transmission_state; transmission_snapshot (document revisions, XML and PDF hashes, validation versions); and peppol_document_id, OrdoGrid's ID for retrieving the exchanged XML at /api/v1/peppol/documents/{id}/xml. The /documents list gives each transmission's id (the same peppol_document_id), document_id (the invoice or credit note sent, null for a document you received), status and lifecycle. No response carries invoice_id: read document_id with document_type. Access-point identifiers are not exposed; use OrdoGrid's IDs.

A timed-out response does not prove that delivery failed. Never retry with a new invoice or a new external_id. When you contact support, give the invoice number, document_id, peppol_document_id, the time in UTC, the last transmission_state and the error code. Retry design is covered in Integration reliability and the full reference at /docs/api.

FAQ

What does Traité mean on a Peppol invoice in OrdoGrid?

The Peppol network delivered the invoice to your customer's Peppol provider. It does not mean the customer's software has imported it, nor that the customer approved or paid it.

My invoice says Envoyée but the Peppol badge says Créé. Was it delivered?

Not yet confirmed. The invoice becomes Envoyée as soon as OrdoGrid's access point accepts it; delivery is confirmed when the badge changes to Traité, usually within minutes to a couple of hours.

How long should a Peppol invoice take to arrive?

FPS Finance says most invoices arrive within minutes to a couple of hours and that the network does not guarantee real-time delivery. Contact OrdoGrid support if there is still no Traité after one working day.

Is Traité the same as accepted by my customer?

No. Acceptance is a separate Invoice Response, which customers are not obliged to send in standard Peppol BIS (only parties registered for the separate Billing with Response profile must respond). In OrdoGrid it appears under Réponses reçues, and only when reception is active in OrdoGrid.

My customer says it did not receive an invoice marked Traité. Should I resend it?

No. Ask the customer to check with its Peppol provider, giving the invoice number and sending date, and contact OrdoGrid support if nothing turns up. Resending risks a duplicate that Peppol cannot detect.

Does Erreur mean I must issue a credit note?

No. A transport failure does not change the invoice. Retry the same invoice, or email it if the customer cannot receive on Peppol. A credit note is only for an invoice whose content is wrong.

Can I also email the PDF to be safe?

Not when the customer receives on Peppol. Peppol cannot detect duplicates, and Belgian Peppol providers recommend one channel per invoice. Email only when the customer cannot receive on Peppol.